JED, Vol. 18, No.1, April 2016, pp. 74-91 | DOI: 10.33301/2016.18.01.05
Impulse Buying’s Antecedents and Consequences in the Context of Vietnam, an Asian Transitional Economy
Abstract:In this study, we develop and test a full model examining several antecedents and consequences of impulse buying behavior for urban consumers in Vietnam, an Asian transitional economy. The hypotheses are empirically tested using survey data obtained from consumers in Hanoi, the capital of Vietnam. The results of structural equation modeling show support for most of our hypotheses. The findings indicate that shopping enjoyment tendency and modern self are significant predictors of impulse buying, while traditional self is not found to have an impact on this buying behavior. Impulse buying is found to be positively related to customer satisfaction, and subsequently, to customer loyalty. The research findings are discussed and implications for managers and policy makers are provided.
Keywords:Impulse buying; antecedents; customer satisfaction; customer loyalty; Vietnam; SEM.