JED, Vol. 16, No.3, December 2014, pp. 96-116 | DOI: 10.33301/2014.16.03.06
Corporate Image in the Context of Organizational Transformation: An Integrative Theoretical Model
Nguyen Thi Hoang Yen
Abstract:Contemporary researchers often study the concepts of corporate image and organizational transformation from different perspectives: the first in marketing and the second in management. Yet there are opportunities to link these two concepts in the field of marketing. Basing on attribution theory, this paper proposes a new analytical framework for identifying corporate image determinants and consequences in the context of organizational transformation. This approach provides interesting implications for companies looking to enhance their image in such a context.
Keywords:Corporate image; organizational transformation; attribution theory; customer response; communication.